Voyager Insurance Services present their Business Continuity Plan amidst UK Coronavirus outbreak
[Guildford, United Kingdom, April 2020] – Voyager Insurance Services present their Business Continuity Plan amidst UK Coronavirus outbreak
As a result of the UK Government accelerating its response to the Coronavirus outbreak in the UK, Voyager Insurance Services Ltd have taken the decision to implement their Business Continuity Plan (BCP) in the interests of their employees, their partners and wider community.
Voyager Insurance Services have been preparing for this for some weeks as the situation has developed and are ready and able to continue to help their broker network, their broker’s customers and their direct customers meet their insurance needs.
First and foremost is the health and wellbeing of the employees at Voyager Insurance Services and as such as of Tuesday 24th March 2020 all employees have been deployed to work at home to minimise social contact and avoid non-essential travel. During this period, all employees have access to the in-house broker platforms and other systems to continue operations. So, it will continue, as far as possible, to be business as usual for Voyager Insurance Services.
Voyager Insurance have however temporarily closed down their inbound telephone lines and are operating an outbound only call facility in order for their hardworking and dedicated teams to focus on concentrating all enquiries through one channel, in order to be able to respond to the most urgent enquiries in a timely fashion during this difficult time for everyone.
Brokers and clients are being asked to email in the first instance to firstname.lastname@example.org.
Response times may be extended from the usual service levels but rest assured the team at Voyager Insurance Services are doing their best and every single person who gets in touch via email will receive a response as soon as possible.
Voyager Insurance are focused on maintaining a high level of service and support for their customers, brokers, partners and insurers during this difficult period. We will be looking to resume normal operations as soon as it is safe for our staff to do so.