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Who we are
What we do
Vision
Character & Values
Regulatory Status and Quick Links
Who we are

Who we are

QuoteBox1a Founded in 1996, Voyager Insurance Services Ltd. is a wholesale and retail insurance broker providing trusted insurance products, services and bespoke solutions.

We are part of the Somerville group of companies.

Leading the market in product development and innovation, Voyager’s outstanding level of collective experience and knowledge means we have the ability to meet and exceed customer expectations.

Our focus is always on providing the best possible personal customer service and attention to the needs of our valued wholesale and retail customers.

As a result, Voyager has won awards for consistently outstanding customer service.  Read more about how we achieved this >

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What we do

What we do

Voyager Insurance Services Ltd. provides both wholesale and retail insurance products and solutions.

Wholesale:

Brokers and affiliates choose Voyager because of the high standard of insurance of cover at competitive rates and our dedicated customer service. Brokers can be confident that their customers are purchasing trusted insurance products with high quality cover, backed by reliable claims handing. 

Voyager’s brokers can access the products of their choice through an online booking platform called WEBroker. This platform provides brokers with an easy-to-use internet-based interface through which to arrange and sell policies to their customers. Policy documents are automatically issued to customers directly and renewals can be managed on-screen.  In addition, a simple link to the broker’s website enables customers to buy online easily so this makes the product available 24 hours a day whilst maintaining the customer relationship with the broker.

Customer and policy information is available 24/7 through WEBroker and if you need telephone support our responsive team are here for you 9AM – 5:30PM Monday – Friday on 01483 562 662.

Retail

Voyager Insurance offers a wide selection of high quality insurance products direct to the public, such as: Wedding insurance, travel insurance, party insurance, European breakdown cover, specialist insurance for those who find it difficult to obtain cover, and more. 

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Vision

Voyager’s Vision

  • To be the first choice supplier of insurance solutions that offer the highest levels of satisfaction and security and excellent value for money.
  • To see consistent annual growth in turnover and profitability that can be shared by all who contribute to the success.
  • To be professional, reliable and innovative; to provide the highest levels of services; to deliver on promises and to develop strong working relationships with our existing and prospective clients and with our suppliers of underwriting capacity and services.
  • To provide a friendly, caring and open working environment, development and training opportunities for all so that everyone can make the most of their individual potential and feel they are a valued and important member of the Voyager team.

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Character & Values

Company Character

Customer-centric solutions

By listening to our customer’s needs and business requirements, we develop our products and services around them.

Voyager holds a strong culture of fairness to both the end customer and the Insurer who is ultimately underwriting the risk. It is our belief that all parties need to benefit from the business association

Voyager’s people make the difference

Voyager invests in a dedicated team of professionals and empowers them to deliver the highest quality products and services that we would expect ourselves as customers and consumers.

 Continual improvement

Inspired by our customers and a constantly-changing market, we continually work to develop the services and products we provide. This is one of the ways in which we maintain our position as market leaders.

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Regulatory Status and Quick Links

Regulatory Status & Quick Links

Regulatory Status:

Voyager Insurance Services Ltd. is a member of the Somerville group of companies.

Voyager Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (Firm reference no. 305814)

Voyager Insurance Services Ltd. is registered in England No. 3251842 Registered Office: Bankside 300, Peachman Way, Broadland Business Park, Norwich, Norfolk, NR7 0LB, UK.

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